pv999's Privacy Policy

1. Introduction & Scope

pv999 ("we", "our", "platform") operates an online betting and gaming service for users in Bangladesh. This privacy policy ("Policy") describes how we collect, process, store, and protect your personal information when you visit and use our website pv999.mom.

This policy applies to registered members, guest users, and anyone connected to our services in any way. By using our services, you consent to the data processing practices described in this policy.

2. Data Collection

We collect your information in various ways. The types of data collected are described in detail below.

2.1 Information You Provide Directly

When creating an account or using our services, you may provide the following information:

• Full name and date of birth
• Email address and mobile number
• Residential address
• Documents required for identity verification (National ID card or passport)
• Payment information — bKash, Nagad, Rocket, or bank account number
• Messages and requests submitted during support or contact interactions

2.2 Automatically Collected Information

Some information is collected automatically while you use our platform:

• IP address and geographic location (approximate)
• Browser type, version, and operating system
• Device identifier (Device ID)
• Date, time, and duration of site visits
• Pages visited and usage patterns
• Referral source (where you came from before reaching the site)

2.3 Transaction-Related Information

Your deposit and withdrawal history, betting activity, and bonus usage records are stored in our system. This information is used for financial review, fraud prevention, and regulatory compliance.

3. Purpose of Data Use

pv999 uses your information only for legitimate and necessary purposes. The purposes are described in detail below:

• Account management: To complete your registration, login, and account verification process.
• Service delivery: To ensure betting, gaming, bonus, and promotional benefits.
• Payment processing: To securely process deposits and withdrawals via bKash, Nagad, Rocket, and bank transfers.
• Customer support: To resolve your issues through 24/7 live chat and email.
• Security & fraud prevention: To prevent unauthorized account access, fraudulent activity, and money laundering.
• Legal compliance: To comply with applicable laws and regulations.
• Service improvement: To analyze usage patterns and improve the quality of the platform.
• Communications: To send important service-related notifications (and promotional messages subject to your consent).

4. Data Sharing & Disclosure

pv999 does not sell your personal information to third parties. However, in certain circumstances we may share your information with the following parties:

4.1 Service Providers

Trusted third parties that assist in operating our services — such as payment processors (bKash, Nagad, Rocket, and banks), technology companies, and security service providers — may receive information only within the scope of their designated functions. All such parties are bound by strict confidentiality agreements.

4.2 Legal Disclosure

We may be required to provide your information to relevant authorities due to a court order, government directive, or legal obligation. In such cases, we will supply only the minimum information necessary.

4.3 Business Changes

In the event of a company merger, acquisition, or asset transfer, your information may be transferred to the relevant parties. However, the new authority will be required to comply with the terms of this privacy policy.

5. Cookies & Tracking

Cookies and similar technologies are used on the pv999 website. Cookies are small text files stored in your browser that help improve the functionality of the site.

5.1 Use of Cookies

• Essential cookies: Indispensable for maintaining login status, managing security tokens, and running core site functions.
• Performance cookies: Collect site usage statistics to help improve service quality.
• Functional cookies: Remember your language preferences and settings.
• Analytics cookies: Used to analyze user behavior and improve services.

5.2 Cookie Control

You can disable cookies at any time by changing your browser settings. Keep in mind that disabling essential cookies may prevent some core site features from working correctly. Detailed instructions for managing cookies can be found in your browser's "Help" or "Settings" section.

6. Data Retention & Security

We place the highest importance on the security of your information. The protective measures used at pv999 are described below.

6.1 Technical Security

• All data transmission is secured through SSL (Secure Socket Layer) encryption.
• Stored data is protected with industry-standard encryption technology.
• Firewalls and intrusion detection systems are active around the clock.
• Regular security checks and audits are conducted.
• Two-Factor Authentication (2FA) is available.

6.2 Data Retention Period

We retain your information only for as long as necessary. Certain data is kept for the duration your account is active and for as long as required afterward to meet legal obligations. Transaction records are retained in accordance with financial regulatory requirements.

6.3 In the Event of a Data Breach

If a security breach occurs that affects your information, we will notify you as quickly as possible and assist you in taking the necessary steps.

7. Your Rights

As a pv999 user, you have the following rights over your personal information:

• Right of access: You may request to know what information we hold about you.
• Right to rectification: You may request a correction if any of your information is inaccurate.
• Right to erasure: In certain circumstances you may request that your information be deleted (though this may not be possible where legal obligations apply).
• Right to object to processing: You may object to your information being processed for specific purposes.
• Right to withdraw consent: You may withdraw any previously given consent at any time.
• Right to data portability: You may request your data in a structured format.

To exercise these rights, contact us at [email protected]. We will verify your request and respond as quickly as possible.

8. Protection of Minors

pv999's services are for individuals aged 21 and above only. We do not knowingly collect or process personal information of any minor.

We follow an age verification process at registration. If we believe that a minor's information has been collected inadvertently, we will immediately close that account and delete the relevant data. If a parent or guardian suspects that their minor child has created an account on our platform, please contact us at [email protected].

9. Third-Party Links

Our platform may occasionally contain references to third-party websites. pv999 is not responsible for the privacy policies or content of these external sites. We recommend reading their respective privacy policies before visiting those sites.

Game software providers (such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, NetEnt, Microgaming, Ezugi) follow their own privacy policies. For more information about their services, please visit the relevant provider's website.

10. Policy Changes

pv999 may update this privacy policy from time to time. If any significant changes are made, we will post a notice on this page and, where applicable, inform you by your registered email.

Continued use of our services after a policy change will be taken to mean that you have agreed to the updated policy. We therefore recommend reviewing this page regularly.

Previous versions are kept on record with us. If you wish to view an earlier version, please contact our support team.

11. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us:

• Email: [email protected]
• Live chat: Available 24/7 through the website, in both Bengali and English

We take all your requests seriously and make every effort to respond as soon as possible. Ensuring your privacy and the security of your information is our responsibility — and pv999 is always committed to fulfilling that responsibility.